TRINKELIA Privacy Policy

We highly value your privacy and are committed to protecting your personal data. This Privacy Policy (hereinafter referred to as “this Policy”) aims to explain how we collect, use, disclose, and protect your personal data when you browse our website, leave comments on the site, or purchase our products.

Our website address is: http://trinkelia.com.

1. Types of Data We Collect

In order to process orders, provide customer service, prevent spam, and improve our services, we may collect the following data:

  • Information You Actively Provide:
    • Contact & Order Information: Name, phone number, email address, shipping address, and purchase history.
    • Comments & Media: When you leave a comment on the website, we collect the data shown in the comments form, as well as your IP address and browser user agent string. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it (the Gravatar service privacy policy is available on the Automattic official website). If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors to the website can download and extract any location data from images on the website.
  • Technical & System Automatically Collected Data: When you visit our website, the system automatically collects your IP address, browser type, device information, and browsing behavior (via Cookies).

2. How Data is Used and Retained

The data we collect is only used for the following purposes and durations:

  • Transactions & Services: Processing orders, arranging delivery, providing after-sales service, and including your IP address in the email if you request a password reset.
  • Communication & Notifications: Sending order updates, promotional events, or new product announcements.
  • Optimizing Experience: Analyzing shopping trends to optimize the website, or displaying your profile picture publicly alongside your comment once it has been approved.
  • Retention Period: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically. For users that register on our website, we also store the personal information they provide in their user profile (except for the username, all other information can be viewed, edited, or deleted by the user at any time).

3. Financial Transactions & Data Disclosure

  • Financial Information Security: We do not sell, rent, or exchange your financial information. All online payments are processed through secure encrypted transmissions and secure payment gateways, and we do not store your complete credit card details. All submitted financial information is used solely to complete the designated transaction, and related documents will be securely destroyed periodically.
  • Third-Party Sharing: We promise never to sell your personal data to any third party. We only share data under the following circumstances:
    • Service Providers: Sharing your name, phone number, and address with courier companies to perform deliveries.
    • Embedded Content: Articles on this site may include embedded content (e.g., videos, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly. These websites may collect data about you, use cookies, or track your interactions (especially if you have an account and are logged in to that website).
    • Legal Requirements: If we are required to disclose relevant data by law, legal processes, or government regulatory requests.

4. Use of Cookies

This website uses Cookies to identify your browser and enhance your convenience:

  • Comment Cookies: If you leave a comment on our site, you may opt-in to saving your name and email address in cookies. These are for your convenience and have a duration of one year.
  • Login & Settings Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days (or two weeks if you check “Remember Me”), and screen options cookies last for a year.
  • Article Editing Cookies: If you edit or publish an article, an additional temporary cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
  • Cookie Management: You can refuse Cookies through your browser settings, but please note that this may affect the functionality and experience of some parts of the website.

5. Your Rights

Whether operating directly within your account or by contacting us, you have the following rights at any time (except where otherwise provided by law):

  • The right to access, correct, or request an exported file of the personal data we hold about you.
  • The right to request the deletion or erasure of your personal account or related personal data.
  • The right to opt-out of receiving any promotional and marketing information.

6. Policy Updates & Contact Us

We reserve the right to modify this Policy at any time. If there are material changes, we will post an announcement on the website; please review it periodically. If you have any questions regarding this Policy, please contact us via the following methods:

Phone: [Please insert your Phone Number]

Contact Person: [Please insert Contact Person’s Name]

Email: [Please insert your Email Address]