Terms and Conditions
Welcome to TRINKELIA (hereinafter referred to as "this online store"). By entering, browsing or shopping at this online store, you agree to and accept the following terms and conditions.

1. Product Information and Color Difference
   • The photos of the jewelry in this online store will try to present the original appearance of the product as much as possible. However, due to differences in screen display, shooting light or individual perception, there may be slight color differences in the product. The actual product shall prevail.
   • All dimensions of the ornaments are measured manually and may have slight errors, which are not considered defects.
2. Orders and Payments
   By submitting your order, you agree to purchase the goods at the listed price. Once confirmed, the order cannot be cancelled or changed.
   • You must complete the payment through the payment method specified by our online store. We will arrange shipment only after confirming receipt of payment.
3. Logistics and Shipping
   • Goods are generally shipped within 2-4 business days after payment confirmation.
   • We will do our best to assist in tracing any delays, damages, or losses caused by logistics companies/postal services, but we will not assume any related responsibility.
4. Return and Exchange Policy (Hygiene and Damage Handling)
   • Hygiene Principles: For personal hygiene reasons, all earrings are non-refundable and non-exchangeable once opened or sold.
   • Damage Handling: If you find any serious defects or damage (excluding damage caused by human error) upon receiving the goods, please contact us within 12 hours of signing for them and provide clear photos or videos. After confirmation, we will arrange for a replacement or refund.
5. Disclaimer regarding use and maintenance
   • Some jewelry items may contain metal, electroplated, or fragile materials. This online store is not responsible for discoloration, oxidation, damage, or breakage caused by improper wearing (such as contact with perfume, cosmetics, sweat, bathing, pulling, etc.), and does not provide maintenance services.
   • If you have sensitive skin, please assess whether the material is suitable for you. This online store is not responsible for any skin allergies or physical discomfort caused by wearing the jewelry.
6. Privacy Policy
   • The personal information you provide (such as name, phone number, address) will only be used for order processing and delivery purposes, and this online store will never disclose it to any third party.
7. intellectual property
   • All content on this website is owned by our company or relevant rights holders and is protected by copyright law.
   • This document may not be copied, modified, distributed, or used for any commercial purpose without the express written authorization of this company.
8. Amendment rights and jurisdiction of laws
   • This online store reserves the right to modify these terms at any time. The modified terms will take effect immediately upon publication on the website; please check back regularly. In case of any dispute, TRINKELIA reserves the right of final decision.
   • These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region.